We sincerely hope that you will be completely satisfied with our services.  However, we do encourage our students to give us frank and honest feedback to help us to improve what we do.

Steps

In the event that you wish to make a complaint or discuss some improvements with us, you should first address your concerns with your tutor.  If that is not appropriate, or to make a formal complaint, please send details of your complaint to clairezenkerova@ineo.click or jakubguttner@ineo.click. All correspondence will be treated in the strictest confidence.  Your complaint will be reviewed by our management team and we will respond to you within 7 working days with our comments and suggestions for a suitable resolution where appropriate.

Appeals

In the case that you feel your complaint has not been dealt with satisfactorily, you have the right to appeal.   You are entitled to escalate your complaint to ACCA using the ACCA formal complaints procedure or directly by email on complaints@accaglobal.com (include your full name and ACCA registration number).

If you have exhausted both your learning provider complaint’s process and ACCA’s, you can escalate to the appropriate regulator. Details of which can be found on the ACCA website at the following link: https://www.accaglobal.com/gb/en/footertoolbar/contact-us/connect/unhappy.html